Texas Living

Second Consecutive Year of Highest Customer Satisfaction Among Auto Insurers in Texas


Waco, TX (June 24, 2013) – The Texas Farm Bureau Insurance Companies announced today they have received the “Highest Customer Satisfaction Among Auto Insurers in Texas” according to the recently released J.D. Power 2013 U.S. Auto Insurance StudySM. This is the second consecutive year Texas Farm Bureau Insurance has received an award from J.D. Power for auto insurance customer satisfaction.

“We were so honored and pleased when we received the notification,” said Mike Gerik, Executive Vice President for the Texas Farm Bureau Insurance Companies. “We are committed to delivering a solid insurance product and superior level of service to our member families on a daily basis. We want to be there for them in the good times but particularly in the not so good times, when they need us to help them and support them the most. To receive this award for the second consecutive year is such a privilege for all of us.”

Executive Director Vernie Glasson agreed. “We are here to serve our member families. We live and work in these communities; our members are our neighbors. They deserve the very best we have to offer and we are honored to see the value and service we pride ourselves on delivering was recognized with this award.”

The Texas Farm Bureau Insurance score of 862 out of a possible 1,000 points was the highest among all eleven of the United States regions. The J.D. Power study measures customer satisfaction across five factors: interaction; price; policy offerings; billing/payment; and claims.

Texas Farm Bureau Insurance Companies received the highest numerical score among auto insurance providers in Texas in the proprietary J.D. Power 2013 U.S. Auto Insurance Study(SM). Study based on 45,521 total responses measuring 8 providers in Texas and measures opinions of consumers with their auto insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed March – April 2013. Your experiences may vary. Visit JDPower.com.

About Texas Farm Bureau Insurance®:

For over five decades, Texas Farm Bureau Insurance has been protecting our members’ moments – the big, the small, and the everyday. Our 800+ agents and over 300 claims personnel provide prompt, efficient service to more than 450,000 member families all across Texas by providing auto, home, farm and ranch, life, health, and other products. For more information, please visit txfb-ins.com.

About J.D. Power:

Headquartered in Westlake Village, California, J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of The McGraw-Hill Companies.